Overview
Ne Ste Al offers private, remote mind reprogramming sessions. Our sessions come with a 30-day money-back guarantee.
If you are not satisfied with your purchase, contact us within 30 days of your purchase date to request a full refund of the amount paid for the session.
Our sessions are delivered remotely, so there is no physical item to return.
How to request a refund
Email contact@nesteal.com with:
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Your name.
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Your order number or purchase confirmation.
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The email address used when placing your order.
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The session or sessions you would like refunded.
You may include feedback about your experience, but you do not need to share sensitive personal information or medical details.
If you cannot find your order number, contact us using the email address associated with your purchase so we can help locate it.
Our 30-day money-back guarantee
You can request a refund within 30 days of purchase, including if you have already completed your session.
The guarantee covers the amount you paid for the session being refunded. If you purchased it at a discounted price, the refund will be based on that discounted amount.
The money-back guarantee gives you a way to request your money back. It is not a promise of a particular result from the session.
Refund processing
Once we have located your order and confirmed that your request falls within the guarantee period, we will email you to confirm your refund.
Refunds will be issued to the original payment method wherever possible. The time it takes for the funds to appear in your account depends on your bank or payment provider.
If we cannot refund the original payment method, we will contact you to agree on an alternative.
Cancelling before your session
If you would like to cancel before your session takes place, email contact@nesteal.com as soon as possible. Include your order number and the email address used to place the order.
Cancellation requests made within the 30-day guarantee period are eligible for a full refund under this policy.
Requests after 30 days
Our voluntary money-back guarantee ends 30 days after purchase.
If more than 30 days have passed and there is a problem with your order or the service you received, please contact us so we can review it. The end of the guarantee period does not remove any rights you may have under applicable consumer law.
Missing refunds
If we have confirmed your refund but you cannot see it in your account:
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Check the account or payment method used for the original purchase.
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Contact your bank or payment provider to check whether the refund is still processing.
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If you still need help, email contact@nesteal.com with your order number.
Do not send your full payment card number or account password.
Your consumer rights
This policy provides an additional voluntary money-back guarantee. It does not exclude, restrict or replace any cancellation rights or other remedies available to you under applicable consumer law.
Where a legal right applies beyond the terms of this policy, we will honour that right.
Contact us
For questions about cancellations or refunds, email contact@nesteal.com.
Include your order number if you have it so we can locate your purchase.
